A: All flavors have a 12 month shelf life, except our Cheddar Pecan Biscuits, Triple Chocolate, Chocolate Chip Pecan, & Soft Bake Cookies that have a 9 month shelf life.
Q: What are your business hours?
A: We are open Mon. - Fri. from 9 am - 5 pm CST
Q: When will my order ship?
A: Orders usually ship same day as long as order is placed before noon. Otherwise, order will ship next day during normal business hours.
Q: Is there a price break on shipping cost?
A: Shipping rates calculated through Fed Ex is what we, J&M Foods, are charged; no upcharge. If you order $25 worth of product, you've reached a price break for a $5 flat rate. Orders over $70 receive Free Shipping. Rates do not apply to International Shipments.
Q: How many cookies come in a carton?
A: Our products are packed by weight according to the oz size, so the quantity of cookies will vary.
Q: Can I change or cancel my order?
A: If you contact us prior to your order shipping, we should be able to make the necessary changes or cancellation.
Q: What's your best seller?
A: You can never go wrong with our Original Cheese Straws especially if you're from the South. Check out our Trending Gourmet Treats on our Home page for more info.
Q: Can I place a wholesale order online?
A: Not at this time, but we'd love to hear from you! Please contact us using our Wholesale contact form or email us at firstname.lastname@example.org.
Q: Can I ship to multiple addresses?
A: Yes, if you have a holiday or gift list please email us at email@example.com or call us at 800-264-2278.
Q: Can I use online promos for my Wholesale order?
A: Unfortunately, promos listed on our website are for Web Orders only.
Q: Do I receive rewards for order placed as a guest?
A: No, an account must be created in the rewards program to receive points. Although, if you place an order as a guest, and later create an account. Points from your previous purchase will be awarded as long as the email account used is the same.